Epic Games has updated its refund policy for all EGS purchases. Now, you will be able to return any Epic Games Store title within 14 days of purchase so long as you have no more than two hours played.
In order to initiate the new self-refund, you must sign-in to your account and select the “Account” dropdown option. From there, click on the “Transactions” tab and choose the game you want to return. If the title you are returning meets Epic Games’ refund requirements, you will then see a “Refund” option next to it. Click that and you will begin the self-service refund.
There are a few stipulations to this policy, however. In addition to the above requirements–the 14-day ownership and no more than two hours played–you must not have been banned in the game or have violated any other Terms of Service. And, of course, all refunds are up to the discretion of Epic Games itself. This means if Epic determines you are abusing the refund policy, you will not be able to complete the transaction. All refunds will be issued back to the method of payment, meaning timing on when refunds will be received are dependent upon how you paid for the game.
The Epic Games Store self-service refund mirrors Steam’s return policy, where the requirements are roughly the same. To initiate a refund on Steam, you must not have owned the game for more than 14 days and played more than two hours. And if you’ve been banned in-game, you lose the ability to return it.
The latest free Epic Games Store title is Rockstar Games’ wildly successful Grand Theft Auto V. The open-world action-adventure game will be free to download until May 21, at which point a new title will take its place. What that title is has yet to be revealed, however, with Epic Games teasing a “Mystery Game” with a countdown that unlocks on May 21 at 8 AM PT / 11 AM ET / 3 PM GMT.